FAQs

GRKC ships worldwide! Orders will be dispatched from our HQ in USA, Japan, or Hong Kong depending on availability and the destination country.

We make every effort to ship all orders within 3-7 days. Orders placed on weekends or public holidays will be processed the following business day. You will receive a shipping confirmation email as soon as it has been dispatched. You can also contact us at anytime to receive an update.

*On products marked as Pre Order production time is added.
*On big release dates shipping time may increase due to large number of orders.

USA

USPS Standard (5-10 Business Days)

USPS Priority (2-3 Business Days)

USPS/UPS Overnight (1 Business Day)

INTERNATIONAL

Please allow 3-7 business days for your order to be processed and shipped. All express international orders are shipped via DHL Express or Fedex , and are typically delivered within 1-4 business days from the date that it is shipped. 

Standard international shipping is also available, and the courier will be selected depending on the destination country. Standard shipments are typically delivered within 6-10 business days.

GRKC will not be held responsible for a delay in shipment caused by weather conditions, international custom issues or any other circumstances beyond the control of GRKC. All shipments are accompanied with a packing list. Worth of goods will be publicly available on the package's insert for tax reasons on all orders. Once orders are sent, a change of delivery address will no longer be possible, please make sure to fill out a correct address when checking out.

It is your responsibility to send the item/s back to GRKC if you require a refund or an exchange.

International Returns/Exchanges

Email : info@grkcpray.com

Include your Order Number & Reason for the return/exchange.

GRKC does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.

Depending on the shipping method and carrier selected, your return package may take several days to reach us.

We offer refunds to your original payment method on full priced items returned to us, after the item has been received and inspected. 

Helpful Tip: Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit.

Free shipping on all orders above $150

Orders typically take 3-7 business days to be processed and shipped. Due to Covid-19 restrictions, the processing may be delayed. Some items can take up to 14 days to be dispatched. We hope you understand.

Shipping carriers are selected based on the most efficient delivery route for each order.

Orders with shipping addresses in Hawaii, Alaska, PO Boxes, APO/FO & U.S. Territories will ship via USPS Priority.

TAXES, DUTIES, & CUSTOMS FEES

All orders now ship DUTY FREE! GRKC will cover all customs and duty fees. That means no matter the destination; there will be no extra costs after check out. A duty free purchase only applies to standard shipping options.

If you refuse a shipment from GRKC, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to GRKC. This amount will be deducted from your merchandise store credit. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be issued a credit.

GRKC is not responsible for any lost, stolen, or undelivered packages. If your package is marked as delivered but you have not received it, please contact the carrier of the package to open an investigation. GRKC will not replace any packages.

You will receive a shipment notification email with tracking once your order has shipped.

RETURNS & EXCHANGES

RETURNS POLICY

Exchanges / Refunds will be issued up to 7 days from the date the product was received. 
Please make sure that you have carefully reviewed your order before finalizing your purchase. 

We only accept returned items in their original resalable condition - unused, with original tags and labels and packaging if applicable.

USA & Canada Returns/Exchanges

To start a return, Click Here (Return Portal)